Joya6 Privacy Policy — Your data is our responsibility

1 Introduction & Applicability

This Privacy Policy joya6 applies to the platform and explains how we collect, use, store, and protect your personal information. By using our website, mobile app, or any of our services, you are deemed to have accepted this policy.

joya6 We are committed to protecting your privacy and comply with international GDPR standards as well as local data protection laws. If you have any questions about this policy, please contact our support team.

2 What Information We Collect

joya6 We collect various types of information when you register and use our services. This is necessary to verify your identity, ensure secure transactions, and maintain legal compliance.

Type of Information	Example	Purpose
Personal Information	Name, date of birth, email, phone number	Account Creation & Verification
Identity Verification (KYC)	National ID, passport, proof of address	Legal Compliance & Fraud Prevention
Financial Information	Payment methods, transaction history	Deposit & Withdrawal Process
Technical Data	IP address, device information, cookies	Enhancing Security & User Experience
Gaming Activity	Betting history, game preferences, wins and losses	Responsible Gaming & Service Improvement

3 How We Use Your Information

joya6 We use the information we collect for the following purposes:

• Creating, verifying, and managing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Ensuring identity verification (KYC) and legal compliance.
• Preventing fraudulent activity, money laundering, and security threats.
• Providing customer support and responding to requests.
• Sending information about promotional offers, bonuses, and new services (subject to your consent).
• Improving platform functionality and user experience.
• Implementing responsible gaming policies and identifying at-risk behavior.

Your information is used solely for legitimate business purposes and to meet legal obligations. We never sell your data to third parties under any circumstances.

4 Data Sharing & Disclosure

joya6 We are committed to protecting your privacy. However, we may share your information on a limited basis in the following circumstances:

• Service Providers: Only the necessary information is shared with payment gateways, KYC verification services, and hosting providers.
• Legal Obligation: We may be required to share information in response to lawful requests from courts, regulatory authorities, or law enforcement agencies.
• Fraud Prevention: Relevant information is shared with security and anti-fraud organizations as required.
• Business Transfer: In the event of a company acquisition or merger, your information may be transferred.

5 Data Protection Measures

joya6 We use industry-leading technology and practices to protect your personal information:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall: Our servers are protected against unauthorized access by advanced firewalls.
• Access Control: Only authorized personnel may access your information, and only for designated purposes.
• Regular Audits: Third-party experts regularly audit our security systems.
• Data Backup: All data is backed up regularly to prevent any loss.
• Two-Factor Authentication (2FA): Option to enable 2FA for an added layer of account security.

While we strive to maintain the highest level of security, no data transmission over the internet is 100% secure. It is your responsibility to keep your account password confidential and never share it with anyone.

6 Cookies & Tracking Technologies

joya6 We use cookies and other tracking technologies to enhance your browsing experience and analyze platform performance.

Types of cookies we use:

• Essential Cookies: These are essential for the website to function properly (e.g., login sessions).
• Functional Cookies: Remembers your preferences (such as language settings).
• Analytical Cookies: Collects site usage data to help improve our services.
• Marketing Cookies: Used to show you relevant ads based on your interests (subject to your consent).

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some site features.

7 Your Rights & Controls

joya6 gives you complete control over your personal information:

• Access: The right to receive a copy of the data we hold about you.
• Correction: The right to correct inaccurate or outdated information.
• Deletion: The right to request account closure and deletion of your data.
• Data Portability: The right to download your data for transfer to another service.
• Marketing Opt-Out: The right to opt out of promotional emails or advertisements at any time.
• Restriction of Processing: The right to request restriction of processing of your data under certain circumstances.

8 Children's Privacy

joya6 For users aged 18 and above only. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that a minor has provided us with personal information, we will immediately close that account and delete the data. If a parent or guardian believes their child has submitted information to us, please notify us right away.

9 Third-Party Links

Our platform may occasionally contain links to third-party websites or services. joya6 Not responsible for the privacy practices of third parties.

We recommend reading the privacy policy of any third-party site before you visit it. We are not responsible for the security of your information once you leave our platform.

10 International Data Transfers

joya6 Services are provided globally. Your data may be processed or stored on servers outside Bangladesh. Data protection laws in those countries may differ from those in Bangladesh.

Regardless of where your data is transferred, the protections outlined in this Privacy Policy always apply. We comply with international data transfer standards.

11 Data Retention Policy

We retain your information only for as long as required by law or necessary to provide our services. In general:

• Active account data: retained for the full duration that the account remains active.
• Closed account data: retained for up to 5 years after closure for legal purposes.
• Financial transaction records: up to 7 years, in accordance with local law.
• Cookies and session data: until the session ends or up to 13 months, whichever comes first.

After the specified period, your data is securely deleted or anonymized.

12 Changes to Privacy Policy

joya6 This Privacy Policy may be updated as needed. We will notify you by email and display a notification on the website if any significant changes are made.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.